About Us

AFA was established in 1990 as a Fund Administration company primarily to service government and private institutions in medical aid administration. The company has since grown in leaps and bounds to mastering the finesse required to manage, disseminate and provide high level health management services.

To date AFA has administered the government medical aid, Botswana Public Officers’ Medical Aid Scheme (BPOMAS) since inception in 1990 and Pula Medical Aid Fund, a private corporate medical aid that has the biggest companies with interests in diamond mining, polishing, Non‐governmental organizations, financial institutions and the keen small enterprises with a hunger for growth. We have also extended our reach by assisting Government of Botswana in the management of HIV | AIDS by administering on a Private Public Partnership (PPP) basis major projects and Chronic Disease management.

AFA was established in 1990 as a Fund Administration company primarily to service government and private institutions in medical aid administration. The company has since grown in leaps and bounds to mastering the finesse required to manage, disseminate and provide high level health management services.

In just a mere 24 years we have moved from handling all our processing from paper to almost being paperless. This has been achieved through the use of our highly advanced customized processing system. AFA is a member of the Board of Healthcare Funders (BHF) and is in full compliance with the highest regulatory standards applicable in Southern Africa. We also deal with consultants offering specialized services and support to ensure 99% systems availability. Currently we have a staff complement of an excess of 130 employees servicing 210,000 lives covered through the schemes.

Vision

To be a world class provider of fund administration services and solutions.

Mission

To provide innovative, technology‐driven and cost effective fund administration services and solutions to the current and potential clients, through an empowered and motivated workforce.

Values

Mutual respect

• Team work
• Transparency
• Confidentiality
• Caring and sensitivity
• Integrity
• Recognition for performance
• Customer focus
• Efficiency and effectiveness
• Empowerment

Ownership

The capital shareholding structure of AFA is currently as follows:

• 50% Matseno(Pty) Ltd
• 25% Medscheme (Pty) Ltd (RSA)
• 25% Medtrack Limited (UK)

It should, however, be noted that the above structure has been recently reviewed, and now includes participation of Botswana citizens.

AFA Payoff line

The AFA pay‐off line focuses on three aspects:

People

Our people are the greatest asset, and allow us to serve our clients with an unbiased objective and professional range of services. We focus on the core business to enable of clients time to focus on theirs. Our range of skills sets enable us to adapt quickly to change in the market forces.

Passion

“Passion is work done with a smile…” our business creed and excellence is in an ability to render service that is bespoke to our client’s needs. We work very closely with our clients to obtain a full understanding of their challenges and tailor makes individual requirements in order to service the need all of it done with a smile.

Solutions

We believe that our clients derive the best benefit from the solutions we provide. We are committed to a high performance culture that spends less time on problems but rather on solutions in order to enable the highest level of service. This is achieved through a relentless pursuit for excellence and seeking the highest levels of technological and sound solutions.